1. Refunds for cancellations are not possible on the same day since all our orders are customized and perishable in nature.
2. For regular cakes, we require a minimum of 1-day prior notice for cancellations, and for Large or Special Cakes, please provide a 2-day prior notice. A refund charge of 5% per order will be applicable.
3. To cancel your order, please send an email to order.cakesbuy@gmail.com with the subject “Cancellation Request.” In the email, include:
– Your Order ID
– Reasons for Cancellation
4. Any refunds will be issued to the same card/account/medium used for payment in case of a cancellation.
5. All refunds will be processed within 2-3 working days from the date of cancellation.
6. Cakes Buy reserves the right to make decisions regarding changes, cancellations, refunds, or alternative options at our discretion.
7. If a refund is applicable, the amount will be credited as Cakes Buy Cash points into your Cakes Buy Wallet for future purchases.