Shipping & Return Policy:
We guarantee prompt delivery within 2 hours. Orders must be canceled at least 1 day prior to delivery. Once orders are shipped, refunds will not be processed.
Refunds and Exchanges:
– There are no refunds or exchanges available on any bakery products once the order has been confirmed and within 24 hours of the scheduled delivery time slot.
– We require a minimum of 24 hours’ notice for order cancellations to be eligible for a refund or exchange.
Quality Concerns:
– If you are unsatisfied with the quality of our bakery products, please inform us within 4 hours of the delivery time.
– To process a refund or exchange due to quality issues, we require a sample of the product for testing purposes.
– Our team will review the sample and your complaint within 2 business days and revert to you with a resolution.
Please note:
– Refunds or exchanges are not guaranteed and are subject to review by our quality control team.
– In the case of a refund, it may take several business days for the amount to reflect in your account, depending on your payment method and financial institution.
If you have any questions or concerns regarding our bakery products delivery policy, please feel free to contact us at 8287177303. We are committed to providing you with the best possible service and quality products.
Thank you for choosing CakesBuy. We look forward to serving you again soon!